Good customer experience at the heart of lifecycle services

Episode # 3
Forward Talks podcast

30.3.2021
20:53
Packaging and paper Expert's voice English Portugese

Great customer experience is definitely a differentiating factor when customers select their partners. In this podcast we hear what good customer experience means to Juan Constabel, Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile interviewed by Peter Hernandez, Mill Sales Manager at Valmet. With our guests Eero Halmari, Concept Development Manager and Ilkka Kytöjoki, Agreements Manager, both from Valmet, we analyze CMPC’s comments and discuss on a general level how different megatrends impact agreements.

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Podcast host

Petri Lakka

Vice President, Services Development, Valmet

Petri works as Vice President, Services Development, and has a decades-long experience in developing services.

Podcast guests

Juan Constabel

CMPC Boxboard, CMPC

Juan is Operations Manager for CMPC Biopackaging-Boxboard, Maule and Valdivia Mills in Chile. He has 30 years’ experience in pulp, cardboard and paper business under CMPC subsidiaries.

Peter Hernandez

Mill Sales Manager, Valmet

Peter is responsible for Valmet’s Paper & Tissue Sales in the Andes Region in South America. He has a Chemical Engineering degree and over 10 years of sales experience in Valmet.

Ilkka Kytöjoki

Manager, Service Agreements, Valmet

Ilkka is in charge of Performance Agreements, as a main contact between Valmet and customers. Ilkka has been working in Valmet over 15 years in many different position, mostly close to customers sites globally.

Eero Halmari

Concept Development Manager, Valmet

Eero is responsible for agreement business development in the area of services. He has worked for almost 20 years in different positions at Valmet, including sales, marketing, account management and project management.

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